2Please tell us a little more
2Please tell us a little more
2Please tell us a little more
2Please tell us a little more
3Does this answer your question?
It's easy to get a quote from Parcel Monkey, simply follow these steps:
From the homepage, enter the weight of your parcel and the country you want to send it to in the purple box.
If you have multiple boxes, or an item over 1m in any dimension, simply click one of the links below instead.
Now you can use the tab menu to choose between different types of services, and see the list of available services and prices below.
Now simply follow the simple steps to enter the details of your parcel and checkout online with a credit / debit card.
Any labels you need will be emailed to you and you can manage / track your shipment from the dashboard when you log in.
Parcel Monkey send millions of parcels every year meaning we can negotiate fantastic discounts that then get passed on to you!
Yes! Simply head over to our homepage to get a quote. It's free to sign up and you can start sending parcels immediately.
3Does this answer your question?
On your scheduled day of collection, your parcel can be collected any time between 8am and 6pm.
Unfortunately at this time it is not possible to give a more accurate estimated collection window.
We're very sorry to hear that your parcel has not been collected.
Please click here to reschedule your collection
Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
No problem, you can have your item collected another day.
Please click here to reschedule your collection
Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
Please click here to reschedule your collection
Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
Unfortunately once the courier has been sent the collection details, it's not possible to change your collection address.
We recommend cancelling the existing collection, then rebooking.
Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. We will communicate with them on your behalf if we can't answer your question ourselves.
Once you log in you can cancel your collection from the dashboard.
Once you're logged in, locate the shipment you wish to cancel in your dashboard.
Then simply click the "Cancel" button and follow the steps.
3Does this answer your question?
It's easy to track your parcel with Parcel Monkey:
Once you log in you can track your collection from the dashboard.
Once you're logged in, locate the shipment you wish to track in your dashboard.
Then simply click the "Track Shipment" button and follow the steps.
On your scheduled day of delivery, your parcel will be delivered any time between 8am and 6pm
unless you booked a priority / timed service (eg. Before 10am).
Unfortunately it is not possible to give a more accurate estimated delivery window.
We're sorry to hear that your parcel has not arrived on time. The courier companies used by
Parcel Monkey operate on a 97-98% on time service record, but that does inevitably mean that
on occasion items don't reach their destination on time.
Please use the tracking links from your dashboard or click the
button below and we'll chase it up with the courier.
Please Do Not make contact with the courier concerned as all questions need to be raised directly
with us. We will communicate with them on your behalf if we can't answer your question ourselves.
If your parcel has not been collected, you'll need to cancel the item from your dashboard and rebook.
If your item has already been collected, it's usually not possible to change the delivery address.
Click the button below though and we'll try to help you if it's not too late.
3Does this answer your question?
If your service requires a label, it should be ready within 60 minutes of paying for your shipment.
Remember, not all services need a label, but if you think you're label hasn't been
generated contact us using the button below.
Remember, not all services need a label, but if you think you're label hasn't been
generated contact us using the button below.
Parcel Monkey Ltd, 21 Tollgate, Chandlers Ford, Eastleigh, SO53 3TG, UK
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