To track a parcel, please enter your courier tracking reference or PM booking number into the Parcel Monkey tracking tool below.
Tracking your Parcel Monkey order is easy, just use your full PM order number located on your Parcel Monkey account. Enter this into the tracking tool above to see where your parcel is. You can also find it on your email confirmation as well as the shipping label if you wanted to take a note before you send a parcel.
Whether you have had your item collected or dropped it off, you can use this tool to follow the parcels progress through the courier network. You can share this number with the recipient too, so that they can also monitor the movement of the package while it is transit with the delivery company.
If your item is time sensitive or due to arrive by a certain time you’ll want to keep tabs on its delivery so we offer tracking with all our courier services, including domestic and international.
Need help tracking a parcel? Get in touch and we will be happy to help.
Depending on which courier you choose to book, you might see different tracking terms used. Express services often come with more tracking updates than tracked mail or economy ones.
Listed below are a few statuses you might see and if you are having any issues with a delivery get in touch and our customer support team will be happy to help.
Advised - When the courier has the details about a parcel being sent on their system the tracking results will state ‘Advised’. As soon as the item enters the network it will get a tracking scan and the Advised status will change to ‘In progress’.
Address problem - Couriers will do everything they can to locate the delivery address, but sometimes this isn’t possible. If you think you can help with additional details then please contact us and we can forward the details on to the courier to ensure a delivery is made.
Returned to sender - If the courier is unable to deliver your parcel it will be returned to sender. There is a range of reasons why your item is being returned.
Delivery attempted - the driver has called to deliver your parcel, but was unable to get anyone at the address to sign for it. They will leave a card detailing what they have done with it and the next steps you need to take. The card will explain if a further delivery will automatically take place or whether you need to contact us to make arrangements for receiving your parcel.
In progress - As soon as a parcel enters a network it will get a tracking scan and the status will be ‘In progress’. This status will change to ‘Delivered’ once delivered.
Prepared for delivery - the parcel has been set up to be delivered by the courier, loaded into the delivery vehicle and en route to the recipient.
Delivered - the parcel has arrived and been signed for by the recipient.
International deliveries that are being made outside of the EU are more likely to be delayed as they have to navigate a longer distance and Customs. This can mean it is held up in order for Customs to calculate if any duty is owed.
It is likely to have more scans than a domestic parcel as more handling is required. We ask that a working local contact number is provided for the recipient in order to get the delivery made quickly and with as little hassle as possible.
Waiting Customs Clearance - all parcels sent with Parcel Monkey are so DDU, which means any Customs Duty owed will need to be paid by the recipient before they are delivered by the courier. You may see this scan if the destination country’s Customs Authority need to evaluate the parcel for any import duties or taxes that may be applicable. The recipient will be contacted by the courier or Customs to get payment, which is why it is essential to provide a working local contact number.
Delivery Exceptions - Why hasn’t the parcel been delivered?
These are the main reasons a shipment delivery could be delayed, also known as an exception. Check the status and get in touch if you have any queries and we will be happy to assist.
